Winbabu Privacy Policy — How safe is your data with us?

1 What data is collected?

Various types of data are collected when you create and use a Winbabu account. This data falls into three categories.

Information You Provide Directly:

• Full name and date of birth (for age verification).
• Mobile number and email address (for contact and login).
• Address and district (for verification purposes, when required).
• National ID or birth registration details (for KYC verification).
• Payment method details — such as Bkash/Nagad numbers (used for transactions only).

Automatically collected information:

• Device type, operating system, and browser version.
• IP address and approximate location (for security verification).
• Time spent on the platform, pages visited, and games played.
• Login times and failed login attempts (for fraud prevention).

Information received from third parties:

• Transaction confirmation details from the payment gateway.
• Verification results from an age verification service provider.

2 How is your information used?

Winbabu uses your information only for limited, specific purposes.

• Service delivery: Creating accounts, processing logins, handling deposits and withdrawals, and keeping gaming services running.
• Identity verification: Verifying age and identity to keep accounts secure and prevent access by minors.
• Security protection: Detecting fraud, multiple accounts, and suspicious transactions.
• Providing support: Viewing account information to provide the right support when you run into an issue.
• Sending offers: If you have opted in to marketing messages, we'll keep you informed about relevant bonuses and promotions.
• Legal obligations: To meet regulatory requirements and assist with investigations when required.
• Service improvement: We analyze which games are played most and where issues arise to continuously improve your experience.

3 Who is your data shared with?

The core principle of Winbabu's privacy policy is clear: your data will never be sold to third parties. That said, limited information is shared with select partner organisations solely to deliver our services.

• Payment service provider: Bkash, Nagad, Rocket — only the details necessary to process transactions.
• Identity verification agencies: Limited information to complete the KYC process.
• Game providers: Gameplay-related data only — no financial or personally identifiable information.
• Law enforcement: Under court order or legal obligation, only the minimum necessary information will be disclosed.
• Cloud & hosting service providers: For data storage purposes only — these providers are not permitted to use the information for their own purposes.

Winbabu has legal agreements with every third party — they may only use your data for the specific purpose agreed upon and cannot share it with anyone else.

4 How long is data retained?

Winbabu does not retain data longer than necessary. However, certain information must be kept for a specified period due to legal requirements.

• Active account: All data is retained for as long as your account remains active.
• Financial Transaction Details: Financial regulations typically require records to be kept for 5–7 years.
• After account closure: Identity verification data is deleted after 2 years.
• Inactive accounts: Personal data is anonymised after 3 years of inactivity.
• Support chat history: Deleted after 1 year.

If you request account closure, any data not subject to legal retention requirements will be removed from our systems within 30 days.

5 Cookies and tracking technologies

Cookies and similar technologies are used across the Winbabu website and app.

• Essential cookies: Login session maintenance and security tokens are essential for the site to function and cannot be disabled.
• Functional cookies: Remembers your language preference and game history. Can be disabled, though some features may no longer work as expected.
• Analytics Cookies: Data on which pages are visited most and where issues occur is used to improve the site. This can be disabled.
• Marketing cookies: To show you relevant offers. Completely optional and can be turned off at any time.

You can clear cookies or block new ones at any time through your browser settings. Keep in mind that disabling essential cookies may affect your ability to log in.

6 Protection of Children and Minors

Winbabu does not serve anyone under 18 — this is one of our most important policies.

• Age verification is mandatory at the point of registration.
• If there is any doubt, you may be asked to verify your age using your National ID.
• If an account is confirmed to belong to a minor, it is closed immediately and all balances are refunded.
• No information about minors is intentionally collected.

7 Your Rights

As a Winbabu member, you have certain important rights over your personal data.

• Right to access: You can submit a request to find out what information Winbabu holds about you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to deletion: If your account is closed and there are no legal obligations, you may request that your data be deleted.
• Right to restrict processing: You can ask us to stop using your information for specific purposes.
• Right to opt out: You can opt out of marketing messages at any time.
• Right to lodge a complaint: If you believe Winbabu is misusing your data, you have every right to file a complaint.

To exercise any of these rights, support@winbabu.xyzto send us an email or reach us via live chat. We typically respond within 3–5 business days.

8 Security Measures

Winbabu uses a multi-layered security system to keep your information safe.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Two-factor authentication (2FA) is available — enabling it makes your account significantly more secure.
• Automated system for detecting suspicious activity.
• Regular security audits and server checks.
• Restricted staff access — only those who need specific data can view it.

9 Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with Winbabu.

• Email: support@winbabu.xyz
• Live chat: available at the bottom corner of the website at any time (24/7).
• Response time: typically 3–5 business days.

Once a complaint is submitted, Winbabu will investigate and inform you of the outcome. If you are not satisfied, you will be provided with information on next steps.

10 Policy Change Notification

Winbabu may update this privacy policy when necessary. Any changes will follow the process outlined below.

• You will be notified via SMS or email to your registered mobile number before any significant changes take effect.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• Previous versions will be kept on record and made available upon request.
• Continued use of the service after any changes indicates acceptance of the updated policy.